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OurApproach

Our management approach is built on three core principles:  exceptional guest satisfaction, superior financial performance, and strict brand compliance.  We excel in every aspect of hotel operations and strategy, leveraging decades of hands-on experience to drive results for our clients.  We offer owners the rigor of big-brand management combined with the personalized attention of a boutique firm.

Our Team

Shawn Bates

Founder & CEO

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Jen Harris

Co-Founder

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Jeroen De Leeuw

Chief Tactics Facilitator

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Our values

We build futures, careers, and communities.  We show up as our authentic selves, operating with integrity, intention, and pride in the legacy we're creating — one experience at a time.

  • Legacy

  • Boldness

  • Service

  • Elevation

  • Authenticity

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